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Journey to the Cloud, Better with Incident Management |@CloudExpo #Agile #CloudNative
There are many paths organizations can take when migrating to the cloud

Journey to the Cloud, Better with Incident Management
By Vince Power

Many IT organizations have come to learn that leveraging cloud infrastructure is not just unavoidable, it’s one of the most effective paths for IT organizations to become more responsive to business needs.

Yet with the cloud comes new challenges, including minimizing downtime, decreasing the cost of operations, and preventing employee burnout to name a few. As companies migrate their processes and procedures to their new reality of a cloud-based infrastructure, an incident management solution can and should be adopted to help overcome these challenges. This is particularly true when larger enterprises operate with a hybrid environment, which mixes traditional infrastructure with cloud-based infrastructure and, by extension, requires a hybrid approach to incident management. It takes time to migrate to the cloud, it’s not something that can be done in one sweep.

Let’s take a look at why organizations are embracing this new paradigm and migrating to the cloud, as well as how they’re handling incident management for a seamless cloud migration.

Why make the move to the cloud?
There are many paths organizations can take when migrating to the cloud — from development teams looking at cloud-native apps, to infrastructure teams looking at different combinations of private and public clouds and how to build a hybrid infrastructure to interconnect them. Let’s take a quick look at some of the benefits migrating to the cloud offers:

  • Reduced Infrastructure Management: By leveraging cloud services, employees are freed up from having to patch and maintain underpinning components and able to focus instead on providing business value.
  • Increased Agility: The ability to update, add, and remove services on top of a cloud infrastructure drastically changes how fast businesses can respond to new opportunities.
  • Cloud-Native Apps: Combining agile development practices with continuous integration, continuous delivery, and microservices allows teams to deliver business functionality at a speed and scale that make sense.
  • Disaster Recovery and Business Continuity: Leveraging cloud infrastructure’s built-in data replication features allows for secondary sites primed for rapid recovery. Over time, this can morph into having applications running in multiple availability zones, or full regions.
  • Always-On: Cloud services are generally up 24 hours a day, 365 days a year with no extra effort or staffing required beyond the migration to the service.
  • No Capital Investment: Cloud services work on a subscription basis, which eliminates major capital expenditures, and moves costs to operational budgets without the need to deal with amortization and depreciation. The cloud service provider maintains the physical environment, with all the capital expenses that would entail.
  • Reduced Time-to-Market: Without the full purchase cycle that goes along with a capital expenditure, teams can start testing new ideas in days, as opposed to traditional models, which can mean weeks or months of lead time.

Moving to the cloud makes sense for many organizations — both big and small — as the benefits it provides allows businesses to be more agile. Moving to the cloud is becoming a matter of when, not if. As a result, IT teams must learn how to build, operate, and support applications within this new paradigm.

Get real-time visibility into your cloud environment
Not having an incident management processes in place before and after a migration to the cloud can often lead to blind spots and cause delays in incident response when issues arise. These issues can lead to risk to the business, impact to customers, and delays in the migration process. And once you have a hybrid infrastructure, or have completely moved to a public cloud infrastructure, these weaknesses will start to interfere with real incident response if left unaddressed. It’s crucial to manage hybrid cloud environments with effective incident response, so you can get real-time visibility into what’s working in your cloud-based applications and taking action if an issue happens during or after migration.

Incident management challenges during cloud migration
As we mentioned, migrating to the cloud comes with its own set of new challenges to overcome, including:

Integrating with cloud infrastructure providers and monitoring
With the introduction of cloud-native apps into an organization’s application portfolio, it is essential to be able to see and report on all its instances across multiple cloud providers, even as it dynamically adds and removes instances. It’s not only important to pull in signals from modern, cloud-based tools, it’s just as important to pull in digital signals from more traditional tools, as organizations are likely to exist in a hybrid environment. This is a huge risk during migration, as not all applications will migrate at the same time, but in order to deliver an existing service or app, both on-premises and cloud components are needed.

Solution: Have an incident management platform that understands and can integrate with modern and traditional application performance management suites and the native tooling that all cloud infrastructures have available.

Always-on means always supported
Customers have grown accustomed to an always-on experience, they expect their services to be generally available 24/7, and they won’t hesitate to become vocal about not wanting to wait until Monday morning to report a problem.

Solution: Invest in an incident management platform which is built to handle 24/7 support, and can handle knowing who to notify on which team when a monitoring solution proactively detects a fault, or even when a client submits an incident. Then, support that team through the lifecycle of the incident response.

Cloud visibility
Now that more services are available from cloud-based providers, how do you ensure your team has the visibility they need into events and alerts within supporting applications, middleware, and infrastructure to allow them to head-off issues before customers are impacted or your projects are delayed?

Solution: Invest in solutions that can consume information from multiple sources and support your team’s ability to see into the impact of issues. It’s important to make sure your responders have the right information to take action and minimize the risk to the business and project teams. This ensures the cloud migration lifecycle is moving quickly and that quality application changes are introduced into production.

Distributed workforce
With the cloud comes a more mobile-friendly platform, and with more and more organizations with multiple geographically dispersed offices, having a single unified and centralized communication channel is key.

Solution: It doesn’t matter if it is a traditional telephony conference bridge, or more modern collaboration solutions like Slack or HipChat. The goal is one place to find the people you need to talk to. The benefits of a tool like Slack or HipChat are integrations that hook into incident management and monitoring solutions to bring information and action into the chat without leaving the conversation.

As part of any cloud migration, it is important to consider the needs of supporting teams at the same tier as the needs of the developers and business units pushing for the change. If the supporting teams don’t have all the processes and tools they need to stand behind what the developers are deploying, then all the added layers of complexity are of zero value to the business, because they can’t be used reliably.

The post Journey to the Cloud, Better with Incident Management appeared first on PagerDuty.

Read the original blog entry...

About PagerDuty Blog
PagerDuty’s operations performance platform helps companies increase reliability. By connecting people, systems and data in a single view, PagerDuty delivers visibility and actionable intelligence across global operations for effective incident resolution management. PagerDuty has over 100 platform partners, and is trusted by Fortune 500 companies and startups alike, including Microsoft, National Instruments, Electronic Arts, Adobe, Rackspace, Etsy, Square and Github.

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CTS

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BRON-
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Modulus

PAIGE
CenturyLink

SABHIKHI
Cognitive Scale

MILLS
Green House Data

KATZEN
CenturyLink

SLOPER
CenturyLink

SRINIVAS
EMC

TALREJA
Cisco

GORBACHEV
Systems Services Inc.

COLLISON
Apcera

PRABHU
OpenCrowd

LYNN
CodeFutures

SWARTZ
Ericsson

MOSHENKO
CoreOS

BERMINGHAM
SIOS

WILLIS
Stateless Networks

MURPHY
Gridstore

KHABE
Vicom

NIKOLOV
GetClouder

DIETZE
Windstream

DALRYMPLE
EnterpriseDB

MAZZUCCO
TierPoint

RIVERA
WHOA.com

HERITAGE
Akana

SEYMOUR
6fusion

GIANNETTO
Author

CARTER
IBM

ROGERS
Virtustream
Cloud Expo Silicon Valley All-Star Speakers

TESAR
Microsoft

MICKOS
HP

BHARGAVA
Intel

RILEY
Riverbed

DEVINE
IBM

ISAACSON
CodeFutures

LYNN
HP

HINKLE
Citrix

KHAN
Solgenia

SINGH
Bigdata

BEACH
SendGrid

BOSTOCK
IndependenceIT

DE SOUZA
Cisco

PATTATHIL
Harbinger

O'BRIEN
Aria Systems

BONIFAZI
Solgenia

BIANCO
Solgenia

PROCTOR
NuoDB

DUGGAL
EnterpriseWeb

TEGETHOFF
Appcore

BRUNOZZI
VMware

HICKENS
Parasoft

KLEBANOV
Cisco

PETERS
Esri

GOLDBERG
Vormetric

CUMBER-
LAND

Dimension

ROSENDAHL
Quantum

LOOMIS
Cloudant

BRUNO
StackIQ

HANNON
SoftLayer

JACKSON
SoftLayer

HOCH
Virtustream

KAPADIA
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PAQUIN
OnLive

TSAI
Innodisk

BARRALL
Connected Data

SHIAH
AgilePoint

SEGIL
Verizon

PODURI
Citrix

COWIE
Dyn

RITTEN-
HOUSE

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FALLOWS
Kaazing

THYKATTIL
TimeWarner

LEIDUCK
SAP

LYNN
HP

WAGSTAFF
BSQUARE

POLLACK
AOL

KAMARAJU
Vormetric

BARRY
Catbird

MENDEN-
HALL

SUPERNAP

SHAN
KEANE

PLESE
Verizon

BARNUM
Voxox

TURNER
Cloudian

CALDERON
Advanced Systems

AGARWAL
SOA Software

LEE
Quantum

OBEROI
Concurrent, Inc.

HATEM
Verizon

GALEY
Autodesk

CAUTHRON
NIMBOXX

BARSOUM
IBM

GORDON
1Plug

LEWIS
Verizon

YEO
OrionVM

NAKAGAWA
Transparent Cloud Computing

SHIBATA
Transparent Cloud Computing

NATH
GE

GOKCEN
GE

STOICA
Databricks

TANKEL
Pivotal Software


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@Peak_Ten


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Digital Transformation Blogs
Digital Transformation and Disruption, Amazon Style - What You Can Learn. Chris Kocher is a co-founder of Grey Heron, a management and strategic marketing consulting firm. He has 25+ years in both strategic and hands-on operating experience helping executives and investors build revenues and shareholder value. He has consulted with over 130 companies on innovating with new business models, product strategies and monetization. Chris has held management positions at HP and Symantec in addition to advisory roles at startups. He has worked extensively on monetization, SAAS, IoT, ecosystems, partne...
Whenever a new technology hits the high points of hype, everyone starts talking about it like it will solve all their business problems. Blockchain is one of those technologies. According to Gartner's latest report on the hype cycle of emerging technologies, blockchain has just passed the peak of their hype cycle curve. If you read the news articles about it, one would think it has taken over the technology world. No disruptive technology is without its challenges and potential impediments that frequently get lost in the hype. The panel will discuss their perspective on what they see as th...
Lori MacVittie is a subject matter expert on emerging technology responsible for outbound evangelism across F5's entire product suite. MacVittie has extensive development and technical architecture experience in both high-tech and enterprise organizations, in addition to network and systems administration expertise. Prior to joining F5, MacVittie was an award-winning technology editor at Network Computing Magazine where she evaluated and tested application-focused technologies including app security and encryption-related solutions. She holds a B.S. in Information and Computing Science from th...