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Mobile App Monitoring Best Practices | @DevOpsSummit #APM #Monitoring
An app could be technically operating, but that doesn’t mean it’s operating in a way that’s satisfactory to a user

Mobile App Monitoring Best Practices
By Anupam Jindal

For many companies, and up until about just five years ago, the only metrics for how well a mobile app performed were network call errors and whether it crashed or not.

But those times are long behind us, as there’s nothing simple about today’s mobile apps. Issues are harder to find and fix than ever. Your app developers and quality engineers do testing before releasing the app to an app store. They go through all the common paths to find any issues or errors. But even with all this searching, it can still be difficult to find the source of an issue.

Technical complexity isn’t the only thing that’s exploded over the last five years — user expectations have become more complex as well. Mobile app crashes and network issues aren’t the only things that could result in what could be classified as a bad user experience.

An app could be technically operating, but that doesn’t mean it’s operating in a way that’s satisfactory to a user. Expectations have grown exponentially — primarily because the bar has been set so high. Users compare every app experience to some of the top players in the app store, like Facebook, Gmail, or Instagram, amongst others.

These extreme expectations go hand in hand with mobile apps because a good chunk of their business comes from organic user growth. About 30-50% of a mobile app’s users find the app by fiddling around in app stores like Google Play and Apple iTunes, or through advertisements. Unlike websites, mobile apps must be downloaded from app stores, and the app rating is displayed right at the top. This means that your business will lose out in mobile customer acquisition if you don’t have good ratings, regardless of how good your marketing strategy is. And obviously, good ratings come from satisfying user expectations.

To drill down a bit, here’s what a user is expecting from your mobile app, in addition to it being stable and error free.

  1. Highly responsive: Your app should load screens with content in less than 200 milliseconds, otherwise the application can be perceived as slow. Obviously, this number varies according to the geographical location of the user.
  2. Simplest experience to achieve a goal: Mobile apps should be built to achieve a goal in the simplest way possible because mobile devices have limited screen real estate and often suffer from limited attention span from users.
  3. Quick response to customer issues: Companies exchange hundreds of emails and spend multiple days to determine the source of an issue. For each customer, his or her issue is the most urgent one at that moment and should be addressed immediately.

During AppSphere 2016, I presented the following six best practices for mobile app monitoring with the goal of better meeting user expectations.

  1. Can you tell the health of your application in a second? You need to have a holistic view of your KPIs (key performance indicators). These KPIs must include crash rate, error rate, latencies, and a business metric (this could vary for different businesses, e.g., revenue, engagement, conversion, etc). The KPI view should be installed in every visible area of your mobile team section. Everybody should know the health of the application at any given minute.
  2. Whose problem is it anyway? Always know a quick way to tell what’s causing the issue and what tools you should have to help you. If you’re consulting multiple teams to see if they know the root cause of the issue, then you’ve already lost your customer’s trust. Your users and customers see you as one company and not as multiple teams or processes. You should have ways to point out the exact line of code that’s causing the issue.
  3. Are you asking your customers too many questions? Empower the customer voice with technical context. When users or customers have a bad experience with your app and they reach out to you for help, the last thing you want to do is to ask them what flow they went through, the buttons they clicked, or the type of phone they used. You should have tools to tell you the exact flow a user went through and how your code behaved through this flow.
  4. Who’s using your app, and how are they different? Understand your customer environment. You should know the geographies your application is used in and consumer preferences in different regions.
  5. Can you reproduce issues with certainty? This is the funniest one. Often a manager would go to his or her engineer and ask to fix an issue, and the developer would come back to say, “I can’t reproduce this issue.” So, the problem just happens for limited users only and isn’t important? Well, you aren’t going to meet customer expectations with that excuse. You should have a way to tell exactly the way a user got to that problem, so you can follow the steps and reproduce and address the issue.
  6. “Are you creating apps for the fun of it?” You aren’t, so you should have a way to correlate business and application performance. When your application is down on conversion or customer retention, you should know if that was driven by application performance or the business value.

These best practices should lead you to view your application through the right lens and help you keep up with user expectations.

The post Mobile App Monitoring Best Practices appeared first on Application Performance Monitoring Blog | AppDynamics.

Read the original blog entry...

About AppDynamics Blog
In high-production environments where release cycles are measured in hours or minutes — not days or weeks — there's little room for mistakes and no room for confusion. Everyone has to understand what's happening, in real time, and have the means to do whatever is necessary to keep applications up and running optimally.

DevOps is a high-stakes world, but done well, it delivers the agility and performance to significantly impact business competitiveness.

Presentation Slides
Traditional on-premises data centers have long been the domain of modern data platforms like Apache Hadoop, meaning companies who build thei...
Using new techniques of information modeling, indexing, and processing, new cloud-based systems can support cloud-based workloads previously...
CloudEXPO Stories
DXWorldEXPO LLC announced today that Big Data Federation to Exhibit at the 22nd International CloudEXPO, colocated with DevOpsSUMMIT and DXWorldEXPO, November 12-13, 2018 in New York City. Big Data Federation, Inc. develops and applies artificial intelligence to predict financial and economic events that matter. The company uncovers patterns and precise drivers of performance and outcomes with the aid of machine-learning algorithms, big data, and fundamental analysis. Their products are deployed by some of the world's largest financial institutions. The company develops and applies innovative machine-learning technologies to big data to predict financial, economic, and world events. The team is a group of passionate technologists, mathematicians, data scientists and programmers in Silicon Valley with over 100 patents to their names. Big Data Federation was incorporated in 2015 and is ...
Dynatrace is an application performance management software company with products for the information technology departments and digital business owners of medium and large businesses. Building the Future of Monitoring with Artificial Intelligence. Today we can collect lots and lots of performance data. We build beautiful dashboards and even have fancy query languages to access and transform the data. Still performance data is a secret language only a couple of people understand. The more business becomes digital the more stakeholders are interested in this data including how it relates to business. Some of these people have never used a monitoring tool before. They have a question on their mind like "How is my application doing" but no idea how to get a proper answer.
All in Mobile is a place where we continually maximize their impact by fostering understanding, empathy, insights, creativity and joy. They believe that a truly useful and desirable mobile app doesn't need the brightest idea or the most advanced technology. A great product begins with understanding people. It's easy to think that customers will love your app, but can you justify it? They make sure your final app is something that users truly want and need. The only way to do this is by researching target group and involving users in the designing process.
CloudEXPO New York 2018, colocated with DevOpsSUMMIT and DXWorldEXPO New York 2018 will be held November 12-13, 2018, in New York City and will bring together Cloud Computing, FinTech and Blockchain, Digital Transformation, Big Data, Internet of Things, DevOps, AI and Machine Learning to one location.
Whenever a new technology hits the high points of hype, everyone starts talking about it like it will solve all their business problems. Blockchain is one of those technologies. According to Gartner's latest report on the hype cycle of emerging technologies, blockchain has just passed the peak of their hype cycle curve. If you read the news articles about it, one would think it has taken over the technology world. No disruptive technology is without its challenges and potential impediments that frequently get lost in the hype. The panel will discuss their perspective on what they see as they key challenges and/or impediments to adoption, and how they see those issues could be resolved or mitigated.

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Vector

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CTS

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GERSMA

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PAIGE
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SABHIKHI
Cognitive Scale

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Green House Data

KATZEN
CenturyLink

SLOPER
CenturyLink

SRINIVAS
EMC

TALREJA
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GORBACHEV
Systems Services Inc.

COLLISON
Apcera

PRABHU
OpenCrowd

LYNN
CodeFutures

SWARTZ
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MOSHENKO
CoreOS

BERMINGHAM
SIOS

WILLIS
Stateless Networks

MURPHY
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KHABE
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NIKOLOV
GetClouder

DIETZE
Windstream

DALRYMPLE
EnterpriseDB

MAZZUCCO
TierPoint

RIVERA
WHOA.com

HERITAGE
Akana

SEYMOUR
6fusion

GIANNETTO
Author

CARTER
IBM

ROGERS
Virtustream
Cloud Expo Silicon Valley All-Star Speakers

TESAR
Microsoft

MICKOS
HP

BHARGAVA
Intel

RILEY
Riverbed

DEVINE
IBM

ISAACSON
CodeFutures

LYNN
HP

HINKLE
Citrix

KHAN
Solgenia

SINGH
Bigdata

BEACH
SendGrid

BOSTOCK
IndependenceIT

DE SOUZA
Cisco

PATTATHIL
Harbinger

O'BRIEN
Aria Systems

BONIFAZI
Solgenia

BIANCO
Solgenia

PROCTOR
NuoDB

DUGGAL
EnterpriseWeb

TEGETHOFF
Appcore

BRUNOZZI
VMware

HICKENS
Parasoft

KLEBANOV
Cisco

PETERS
Esri

GOLDBERG
Vormetric

CUMBER-
LAND

Dimension

ROSENDAHL
Quantum

LOOMIS
Cloudant

BRUNO
StackIQ

HANNON
SoftLayer

JACKSON
SoftLayer

HOCH
Virtustream

KAPADIA
Seagate

PAQUIN
OnLive

TSAI
Innodisk

BARRALL
Connected Data

SHIAH
AgilePoint

SEGIL
Verizon

PODURI
Citrix

COWIE
Dyn

RITTEN-
HOUSE

Cisco

FALLOWS
Kaazing

THYKATTIL
TimeWarner

LEIDUCK
SAP

LYNN
HP

WAGSTAFF
BSQUARE

POLLACK
AOL

KAMARAJU
Vormetric

BARRY
Catbird

MENDEN-
HALL

SUPERNAP

SHAN
KEANE

PLESE
Verizon

BARNUM
Voxox

TURNER
Cloudian

CALDERON
Advanced Systems

AGARWAL
SOA Software

LEE
Quantum

OBEROI
Concurrent, Inc.

HATEM
Verizon

GALEY
Autodesk

CAUTHRON
NIMBOXX

BARSOUM
IBM

GORDON
1Plug

LEWIS
Verizon

YEO
OrionVM

NAKAGAWA
Transparent Cloud Computing

SHIBATA
Transparent Cloud Computing

NATH
GE

GOKCEN
GE

STOICA
Databricks

TANKEL
Pivotal Software


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Digital Transformation Blogs
Dynatrace is an application performance management software company with products for the information technology departments and digital business owners of medium and large businesses. Building the Future of Monitoring with Artificial Intelligence. Today we can collect lots and lots of performance data. We build beautiful dashboards and even have fancy query languages to access and transform the data. Still performance data is a secret language only a couple of people understand. The more business becomes digital the more stakeholders are interested in this data including how it relates to bus...
DXWorldEXPO LLC announced today that Big Data Federation to Exhibit at the 22nd International CloudEXPO, colocated with DevOpsSUMMIT and DXWorldEXPO, November 12-13, 2018 in New York City. Big Data Federation, Inc. develops and applies artificial intelligence to predict financial and economic events that matter. The company uncovers patterns and precise drivers of performance and outcomes with the aid of machine-learning algorithms, big data, and fundamental analysis. Their products are deployed by some of the world's largest financial institutions. The company develops and applies innovative ...
All in Mobile is a place where we continually maximize their impact by fostering understanding, empathy, insights, creativity and joy. They believe that a truly useful and desirable mobile app doesn't need the brightest idea or the most advanced technology. A great product begins with understanding people. It's easy to think that customers will love your app, but can you justify it? They make sure your final app is something that users truly want and need. The only way to do this is by researching target group and involving users in the designing process.