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ITSM Analytics | @CloudExpo @Zoho #BigData #IoT #ITSM #BI #AI #Analytics
Deliver high-quality IT service through ITSM analytics
Apr. 12, 2017 05:00 AM
Five Ways ITSM Analytics Improves IT Service Delivery
Over the past few years, IT service management (ITSM) has become increasingly important to an organization's IT strategy, and companies are seeking new ways to improve IT service delivery and efficiency via better ITSM processes. This increases the importance of tracking and measuring critical KPIs.
However, due to overwhelmingly large amounts of data, users find it challenging to manually access, track and analyze critical help desk information quickly. Using advanced IT analytics, managers can identify blind spots and hidden gaps in their ITSM process as well as make accurate decisions by monitoring key metrics.
Here is how advanced IT analytics can make the best of your IT service desk.
1. Minimize the impact of business downtime
2. Optimize resource management
3. Improve service quality
4. Maximize ROI on software purchases
5. Ensure high levels of end-user satisfaction
The importance of analytics is quite clear when it comes to enhancing IT service delivery. Empowering users is the first step toward achieving any form of process efficiency.
As first published in APMdigest.
Sridhar Iyengar is the Vice President, Product Management at ManageEngine, a division of Zoho Corp. He has spent two decades building IT Management Solutions for mid and large markets. For more information on ManageEngine, the real-time IT management company, please visit www.manageengine.com; follow the company blog at http://blogs.manageengine.com, on Facebook at http://www.facebook.com/ManageEngine and on Twitter @ManageEngine. Follow Sridhar on Twitter @iSridhar.
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