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Cloud Operating Model | @CloudExpo @JPMorgenthal #IoT #PaaS #AWS #Azure #OpenShift
When was the last time you’ve ever heard anyone say “IT Applications & Operations”?

Hard Choices Are Required When Adopting a Cloud Operating Model

When was the last time you’ve ever heard anyone say “IT Applications & Operations”? Frankly, in my 30+ year career in IT, I don’t believe I’ve ever heard anyone use this term. The typical term we hear is IT Infrastructure & Operations. These two go together like Peanut Butter and Jelly, which tells us a lot about how we view the field of IT.

For those that may not be familiar with the role of IT Operations, Joe Hertvik does a great job here of describing IT Operations Management as someone engaged in the role of providing this service to the business. As you can see it’s very interesting how he specifically addresses the gap between responsibilities regarding IT Applications and IT Operations as a Venn diagram in which there is no overlap.

However, as we progress from a pre-Cloud Operating Model world to a post-Cloud Operating Model world, this coupling is changing. As we migrate workloads to the cloud, the first shift will be to operating infrastructure to operating Infrastructure-as-a-Service. This shift will leverage capacity management and monitoring skills used with virtualized environments.

The second shift will come as migrated workloads are refactored into cloud native applications or new cloud native applications are developed specifically for cloud. Here the emphasis of operations will focus on the management and monitoring of the application platform. This may be done using a Platform-as-a-Service offering, such as Azure PaaS, AWS, Cloud Foundry or OpenShift, Software-as-a-Service platforms, such as Salesforce.com or ServiceNow, or even something more traditional based on traditional application servers.

During this second shift, operations will need to focus less on availability and more on consumption patterns. Given the nature of cloud native applications to support greater availability and resilience (see Pets & Cattle presentation by Randy Bias ) through design, emphasis will need to shift toward how services are being consumed in order to determine efficiency and costs management. Greater integration between the operations management platforms and the cloud services will be a critical requirement for this shift to occur.

The final shift will happen as businesses move toward Serverless Computing or Function-as-a-Service. In this model, business logic will execute in response to an event occurring in another service. Due to the temporal nature of this model, operations management and monitoring will change drastically. The application will only be available to monitor for brief periods requiring new techniques for operations in support of the Serverless Computing model. Failures that occur here may only be recognizable by performing analytics on post-execution logs.

The Impact of the Cloud Operating Model Shift
Having presented a view of the world post-Cloud Operating Model, you may ask what’s the impact of this roadmap on today’s traditional IT environment?

As operations is designed today they focus on running the physical and logical environments, which means a significant number of resources are focused on running the devices that run the network, compute and storage in addition to specialized software for monitoring and managing the various components. It also means that the overall budget has had to be divided across managing the physical environment and the applications, with the physical environment usually taking the lion’s share of the budget. This is just the nature of the beast as production applications tend to demonstrate a lower mean-time-to-failure and require less attention than its physical counterparts. Moreover, the physical environment is constrained by procurement cycles and capital expenditure approvals that is not characteristic of the applications.

As shown in the diagram above, as businesses move to away from self-managed infrastructure — it’s not just to cloud, but all infrastructure provided as-a-Service — the focus of IT operations will shift more of its focus to the workloads and the applications. Simultaneously, operational focus shifts away from running a physical environment as this task falls to the infrastructure providers. Hence, what we should expect to see going forward is operations being “unbound” from infrastructure and bonded with applications. As more and more businesses realize the economic benefits of relinquishing ownership of their infrastructure to a provider, IT should reorganize around operations of the applications and workloads.

This unbinding and re-binding process for operations is a key element for successfully implementing a cloud operating model. The results of this activity is that the remaining self-managed infrastructure organization needs to become more encapsulated. It will need fewer resources and should consider combining operational support with infrastructure engineering. This should result in lower operational overhead and significant reduction in IT costs.

This change will also raise every red flag you can imagine for those that have been in infrastructure and operations for the better part of their careers. The fiefdom holders, the server huggers, the CCIEs, vExperts, the tinkerers, the storage priests, etc. will demonstrate strong resistance to this change.  They will introduce fear, uncertainty and doubt whenever possible. They will regale stories of cloud failures and breaches. All of this is an attempt to maintain the status quo for as long as possible in light of this disruptive force. It is here that executives must weigh the pros and cons of this change and be the driving force behind moving to this new IT organizational construct.

Additionally, what we’ve seen in many early adopters of cloud, however, is the applications move without its operations counterpart. Eventually, someone asks the question, “where’s my dashboard?” or “how is this integrated into our ITIL processes?” Thus, as we unbind operations from infrastructure and bind it with applications, what is being monitored and how its managed changes, but we carry across, and, hopefully, correct high-latency low-value, processes to support audit, transparency, and corrective action. Some existing operations skills will transfer to this new focus, however, there will be a change in the tooling used for these tasks and, likewise, different skills will be required to operate cloud-based and hybrid applications.

The biggest issue for business will be how to adopt and implement operational management as their workloads shift away from infrastructure and toward applications. There is some early guidance from the application performance management vendors, such as Dynatrace and AppDynamics, and examples from Webscale startups, but as whole, this segment of the industry is unwritten.

We know that key performance indicators that are important today will be different in this post-Cloud Operating Model world. Also, it is very likely that the tools needed to monitor and manage applications in this post-Cloud Operating Model world do not exist or are only starting to now appear in the market. Hence, skilled individuals that understand how to configure these tools most likely don’t yet exist. Thus, the likely outcome will be that businesses will attempt to manage the post-Cloud Operating Model world with the same knowledge and tools they use to manage the pre-Cloud Operating Model world, which will, unfortunately, fail. It is in this failure that I believe the leaders of how to operate a post-Cloud Operating Model world will emerge.

Special thanks to @cpswan and @glenprobinson for their assistance in helping me shape my ideas for this blog

About JP Morgenthal
JP Morgenthal is a veteran IT solutions executive and Distinguished Engineer with CSC. He has been delivering IT services to business leaders for the past 30 years and is a recognized thought-leader in applying emerging technology for business growth and innovation. JP's strengths center around transformation and modernization leveraging next generation platforms and technologies. He has held technical executive roles in multiple businesses including: CTO, Chief Architect and Founder/CEO. Areas of expertise for JP include strategy, architecture, application development, infrastructure and operations, cloud computing, DevOps, and integration. JP is a published author with four trade publications with his most recent being “Cloud Computing: Assessing the Risks”. JP holds both a Masters and Bachelors of Science in Computer Science from Hofstra University.

Presentation Slides
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Gemini is Yahoo’s native and search advertising platform. To ensure the quality of a complex distributed system that spans multiple products and components and across various desktop websites and mobile app and web experiences – both Yahoo owned and operated and third-party syndication (supply), with complex interaction with more than a billion users and numerous advertisers globally (demand) – it becomes imperative to automate a set of end-to-end tests 24x7 to detect bugs and regression. In th...

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ROWE
IBM Cloud

SKILLERN
Intel

SMITH
Numerex
Big Data Expo New York All-Star Speakers Include

CLELAND
HGST

VASILIOU
Catchpoint

WALLGREN
Electric Cloud

HINCH-
CLIFFE

7Summits

DE SOUZA
Cisco

RANDALL
Gartner

ARMSTRONG
AppNeta

SMALLTREE
Cazena

MCCARTHY
Bsquare

DELOACH
Infobright

QUINT
Ontegrity

MALAUCHLAN
Buddy Platform

PALIOTTA
Vector

MITRA
Cognizant

KOCHER
Grey Heron

PAPDO
POULOS

Cloud9

HARLAN
Two Bulls

GOLO
SHUBIN

Bit6

PROIETTI
Location
Smart

MARTIN
nfrastructure

MOULINE
Everbridge

MARSH
Blue Pillar

PARKS
SecureRF

PEROTTI
Plantronics

HOFFMAN
EastBanc

WATSON
Trendalyze

BENSONOFF
Unigma

SHAN
CTS

MATTELA
Redpine

GILLEN
Spark
Coginition

SOLT
Netvibes

BERNARDO
GE Digital

ROMANSKY
TrustPoint

BEAMER
GoTransverse

LESTER
LogMeIn

PONO
-MAREVA

Google

SINGH
Sencha

CALKINS
Amadeus

KLEIN
Rachio

HOASIN
Aeris

SARKARIA
PHEMI

SPROULE
Metavine

SNELL
Intel

LEVINE
CytexOne

ALLEN
Freewave

MCCALLUM
Falconstor

HYEDT
Seamless

Big Data Expo Silicon Valley All-Star Speakers Include

SCHULZ
Luxoft

TAMBURINI
Autodesk

MCCARTHY
Bsquare

THURAI
SaneIoT

TURNER
Cloudian

ENDO
Intrepid

NAKAGAWA
Transparent

SHIBATA
Transparent

LEVANT-LEVI
testRTC

VARAN NATH
GE

COOPER
M2Mi

SENAY
Teletax

SKEEN
Vitria

KOCHER
Grey Heron

GREENE
PubNub

MAGUIRE
HP

MATTHIEU
Octoblu

STEINER-JOVIC
AweSense

LYNN
AgilData

HEDGES
Cloudata

DUFOUR
Webroot

ROBERTS
Platform

JONES
Deep

PFEIFFER
NICTA

NIELSEN
Redis

PAOLALANTORIO
DataArchon

KAHN
Solgenia

LOPEZ
Kurento

KIM
MapR

BROMHEAD
Instaclustr

LEVINE
CytexOne

BONIFAZI
Solgenia

GORBACHEV
Intelligent
Systems

THYKATTIL
Navisite

TRELOAR
Bebaio

SIVARAMA-
KRISHNAN

Red Hat
Cloud Expo New York All-Star Speakers Included

DE SOUZA
Cisco

POTTER
SafeLogic

ROBINSON
CompTIA

WARUSA
-WITHANA

WSO2 Inc

MEINER
Oracle

CHOU
Microsoft

HARRISON
Tufin

BRUNOZZI
VMware

KIM
MapR

KANE
Dyn

SICULAR
Basho

TURNER
Cloudian

KUMAR
Liaison

ADAMIAK
Liaison

KHAN
Solgenia

BONIFAZI
Solgenia

SUSSMAN
Coalfire

ISAACSON
RMS

LYNN
CodeFutures

HEABERLIN
Windstream

RAMA
MURTHY

Virtusa

BOSTOCK
IndependenceIT

DE MENO
CommVault

GRILLI
Adobe

WILLIAMS
Rancher Labs

CRISWELL
Alert Logic

COTY
Alert Logic

JACOBS
SingleHop

MARAVEI
Cisco

JACKSON
Softlayer

SINGH
IBM

HAZARD
Softlayer

GALLO
Softlayer

TAMASKAR
GENBAND

SUBRA
-MANIAN

Emcien

LEVESQUE
Windstream

IVANOV
StorPool

BLOOMBERG
Intellyx

BUDHANI
Soha

HATHAWAY
IBM Watson

TOLL
ProfitBricks

LANDRY
Microsoft

BEARFIELD
Blue Box

HERITAGE
Akana

PILUSO
SIASMSP

HOLT
IBM Cloudant

SHAN
CTS

PICCININNI
EMC

BRON-
GERSMA

Modulus

PAIGE
CenturyLink

SABHIKHI
Cognitive Scale

MILLS
Green House Data

KATZEN
CenturyLink

SLOPER
CenturyLink

SRINIVAS
EMC

TALREJA
Cisco

GORBACHEV
Systems Services Inc.

COLLISON
Apcera

PRABHU
OpenCrowd

LYNN
CodeFutures

SWARTZ
Ericsson

MOSHENKO
CoreOS

BERMINGHAM
SIOS

WILLIS
Stateless Networks

MURPHY
Gridstore

KHABE
Vicom

NIKOLOV
GetClouder

DIETZE
Windstream

DALRYMPLE
EnterpriseDB

MAZZUCCO
TierPoint

RIVERA
WHOA.com

HERITAGE
Akana

SEYMOUR
6fusion

GIANNETTO
Author

CARTER
IBM

ROGERS
Virtustream
Cloud Expo Silicon Valley All-Star Speakers

TESAR
Microsoft

MICKOS
HP

BHARGAVA
Intel

RILEY
Riverbed

DEVINE
IBM

ISAACSON
CodeFutures

LYNN
HP

HINKLE
Citrix

KHAN
Solgenia

SINGH
Bigdata

BEACH
SendGrid

BOSTOCK
IndependenceIT

DE SOUZA
Cisco

PATTATHIL
Harbinger

O'BRIEN
Aria Systems

BONIFAZI
Solgenia

BIANCO
Solgenia

PROCTOR
NuoDB

DUGGAL
EnterpriseWeb

TEGETHOFF
Appcore

BRUNOZZI
VMware

HICKENS
Parasoft

KLEBANOV
Cisco

PETERS
Esri

GOLDBERG
Vormetric

CUMBER-
LAND

Dimension

ROSENDAHL
Quantum

LOOMIS
Cloudant

BRUNO
StackIQ

HANNON
SoftLayer

JACKSON
SoftLayer

HOCH
Virtustream

KAPADIA
Seagate

PAQUIN
OnLive

TSAI
Innodisk

BARRALL
Connected Data

SHIAH
AgilePoint

SEGIL
Verizon

PODURI
Citrix

COWIE
Dyn

RITTEN-
HOUSE

Cisco

FALLOWS
Kaazing

THYKATTIL
TimeWarner

LEIDUCK
SAP

LYNN
HP

WAGSTAFF
BSQUARE

POLLACK
AOL

KAMARAJU
Vormetric

BARRY
Catbird

MENDEN-
HALL

SUPERNAP

SHAN
KEANE

PLESE
Verizon

BARNUM
Voxox

TURNER
Cloudian

CALDERON
Advanced Systems

AGARWAL
SOA Software

LEE
Quantum

OBEROI
Concurrent, Inc.

HATEM
Verizon

GALEY
Autodesk

CAUTHRON
NIMBOXX

BARSOUM
IBM

GORDON
1Plug

LEWIS
Verizon

YEO
OrionVM

NAKAGAWA
Transparent Cloud Computing

SHIBATA
Transparent Cloud Computing

NATH
GE

GOKCEN
GE

STOICA
Databricks

TANKEL
Pivotal Software


Testimonials
This week I had the pleasure of delivering the opening keynote at Cloud Expo New York. It was amazing to be back in the great city of New York with thousands of cloud enthusiasts eager to learn about the next step on their journey to embracing a cloud-first worldl."
@SteveMar_Msft
General Manager of Window Azure
 
How does Cloud Expo do it every year? Another INCREDIBLE show - our heads are spinning - so fun and informative."
@SOASoftwareInc
 
Thank you @ThingsExpo for such a great event. All of the people we met over the past three days makes us confident IoT has a bright future."
Yasser Khan
CEO of @Cnnct2me
 
One of the best conferences we have attended in a while. Great job, Cloud Expo team! Keep it going."

@Peak_Ten


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@CloudExpo Blogs
Blockchain. A day doesn’t seem to go by without seeing articles and discussions about the technology. According to PwC executive Seamus Cushley, approximately $1.4B has been invested in blockchain just last year. In Gartner’s recent hype cycle for emerging technologies, blockchain is approaching the peak. It is considered by Gartner as one of the ‘Key platform-enabling technologies to track.’ While there is a lot of ‘hype vs reality’ discussions going on, there is no arguing that blockchain is being taken very seriously across industries and cannot be ignored.
As you have probably heard, the EU commission signed the General Data Protection Regulation (GDPR) back in April 2016. The legislation is designed to help companies handle efficiently the data challenges of the 21st century and give strict guidelines as to how to work with massive flows of digital information. It is set to protect web users (data subjects) from malicious use and loss of their personal info and, also, to give people greater control over how their records are processed.
It’s conference season and, as you might expect, Jason and I have been on the road covering a bunch of them. It’s always great to see what the disruptive players in the market are doing — and this year did not disappoint. But there is one thing that repeatedly happens that just gets under my skin: transformation-washing. As Jason explained in a Forbes article over a year ago, ‘washing’ is when a vendor (or pundit) applies a buzzword loosely in an overt attempt to attach themselves to its buzz. And transformation-washing is rampant.
We’re seeing an emerging trend in the cloud computing world. I’ve been referring to it as cloud fatigue, but it’s more commonly known as repatriation, or moving workloads from the cloud back to on-prem locations. According to a recent 451 Research report, over 21 percent of organizations have plans to pull back from the cloud and return to an on-prem infrastructure in 2017. Considering the vast growth of cloud adoption over the last several years, what’s behind this trend?
2017 was the year of ransomware. Ransomware has been around for years, but the victims were typically non-technical consumers: the impact, although serious from the victim's perspective, was limited. In 2017 we've seen huge ransomware attacks close down hospitals and businesses, putting lives and billions of dollars at risk.
How is DevOps going within your organization? If you need some help measuring just how well it is going, we have prepared a list of some key DevOps metrics to track. These metrics can help you understand how your team is doing over time. The word DevOps means different things to different people. Some say it a culture and every vendor in the industry claims that their tools help with DevOps. Depending on how you define DevOps, some of these metrics may matter more or less to you and your team.
The word polymorphism is used in various contexts and describes situations in which something occurs in several different forms. In computer science, it describes the concept that objects of different types can be accessed through the same interface. Each type can provide its own, independent implementation of this interface. It is one of the core concepts of object-oriented programming (OOP).
The hotel and hospitality industry, enabled with advanced technology and more collaboration with associated businesses, will see some important trends in 2018 as hotel brands reinvent themselves to cater to a new type of clientele. Millennial guests will dominate the landscape, and reshape the industry with demands for more automated options and conveniences and the ability to do everything from a smartphone, and hotels - eager to deliver more conveniences to this younger audience - will forge closer alliances with retailers and community destination
The cloud market is growing at a rate of 30% annually and is expected to reach $130 billion. Analysts predict that service providers are well positioned to be the leading point of distribution for cloud services in light of the scale of their operations and their capacity to offer end-to-end lifecycle management for IaaS, SaaS and PaaS over secure managed networks.
Our cities have been connected since the dawn of urbanization in the Indus Valley and on the plains of Mesopotamia nearly ten millennia ago. Cities exist to gather and connect people, bringing us together into communities and joint ventures that need complex networks of communication. But in recent years the connected city has come to mean something more. Today and in the future, the connected city will not just be about people connecting with people, but people with machines, people with people via machines, and perhaps most importantly, machines with machines.
Decentralization of everything, the great new idea of which the web can’t stop babbling, might still seem a bit utopian if you inspect it closely. Yes, blockchains are likely to reshape our economy, or a huge part of it, and benefit considerably those who are currently unbanked. They might also facilitate the creation of rating/reputation systems that are not controlled by any single entity and thus allow people (say Uber drivers who’d like to work for Lyft) to switch employers without having to establish their credibility anew. They might give users complete control over their assets; prot...
Quantum Computing is becoming quite the hot topic lately. With research being done by Google, IBM, Microsoft, universities, and a number of other players, it’s looking this is really going to happen. In fact, Google may just be weeks away from announcing the Quantum Supremacy milestone. If you aren’t familiar with the concept of Quantum Supremacy yet, it’s basically the point where a quantum computer can complete a computation in a short time where a classical computer can’t complete it at all. This is a big deal. While there are some simple quantum computers out there right now (you can ...
This phrase is new and it originated at Netflix back in 2010. I was listening to Nora Jones, a Netflix engineer at the AWS re-Invent conference few weeks back, where she talked about this. The principle of Chaos goes like this, “Chaos Engineering is the discipline of experimenting on a distributed system in order to build confidence in the system’s capability to withstand turbulent conditions in production.” Distributed systems have too many moving parts and failures can occur at various levels – hard disks can fail, the network can go down, a sudden surge in customer traffic can overload a fu...
Bitcoins are a digital cryptocurrency and have been around since 2009. As a substitute for legal tender, they are becoming the rage for investors and others but because there is no government agency auditing or performing regulatory oversights, you wonder if it is the perfect breeding ground for electronic nanocrime. Since the introduction of the Bitcoin, some competitors have emerged and the whole segment of cryptocurrencies are defined as Altcoins. Altcoins include Dogecoin, Ethereum Feathercoin, Litecoin, Novacoin, Peercoin, and Zetacoin. Some of these cryptocurrencies are considered impro...
Robotic process automation (RPA), a concept that has emerged over recent years, is still in a state of rapid evolution, existing without a clearly defined end-state or direction. As such, vendors are experimenting and pushing their products into uncharted waters - successfully or otherwise. Nonetheless, we can be sure that artificial intelligence and machine learning will continue to develop and impact on automation solutions as whole, even if at the moment these capabilities do not frequently exist within the RPA space.
In a recent post, titled “10 Surprising Facts About Cloud Computing and What It Really Is”, Zac Johnson highlighted some interesting facts about cloud computing in the SMB marketplace: Cloud Computing is up to 40 times more cost-effective for an SMB, compared to running its own IT system. 94% of SMBs have experienced security benefits in the cloud that they didn’t have with their on-premises service
In this article, we'll cover how you can monitor an application that runs on the Java Virtual Machine by going over some of the critical metrics you need to track. And, as a monitoring tool, we'll use Stackify Retrace, a full APM solution. The application we'll monitor to exemplify these metrics is a real-world Java web application built using the Spring framework. Users can register, login, connect their Reddit account and schedule their posts to Reddit.
The goal of Microservices is to improve software delivery speed and increase system safety as scale increases. Microservices being modular these are faster to change and enables an evolutionary architecture where systems can change, as the business needs change. Microservices can scale elastically and by being service oriented can enable APIs natively. Microservices also reduce implementation and release cycle time and enables continuous delivery. This paper provides a logical overview of the Microservices Reference Architecture that highlights various sub systems needed to support Microservic...
While walking around the office I happened upon a relatively new employee dragging emails from his inbox into folders. I asked why and was told, “I’m just answering emails and getting stuff off my desk.” An empty inbox may be emotionally satisfying to look at, but in practice, you should never do it. Here’s why. I recently wrote a piece arguing that from a mathematical perspective, Messy Desks Are Perfectly Optimized. While it validated the genius of my friends with messy desks, it also generated a barrage of good-natured ribbing from my super-neat friends. Emotions aside, the math is the m...
The enterprise data storage marketplace is poised to become a battlefield. No longer the quiet backwater of cloud computing services, the focus of this global transition is now going from compute to storage. An overview of recent storage market history is needed to understand why this transition is important. Before 2007 and the birth of the cloud computing market we are witnessing today, the on-premise model hosted in large local data centers dominated enterprise storage. Key marketplace players were EMC (before the Dell acquisition), NetApp, IBM, HP (before they became HPE) and Hitachi. Co...